Warranty & Returns

WHAT can be returned?

All produducts sold by DIG Options are covered by a minimum of 1 YEAR. Check the item description for accurate warranty information.

WHEN do items need to be returned by?
If returning due to a change of mind the items must not be installed and returned within 30 days of receiving. If outside the 30 day return period but before 4 months after purchase there is a 20% restocking fee and all items must be brand new. If returning for repair/replacement, goods should be returned within the warranty period. The 20% restocking fee may be higher depending on the condition and quality of the return.

WHERE do items need to be returned to?
Please contact us with details of the issue/return request and we will send you a return form that must be included and posted to the address on the form.

HOW do customers return items?
DIG Options must first be contacted with details of the problem. If we cannot resolve with they product in your possession we will send you a return form and return number to get the goods back to us via post.

Packing materials?
We may or may not need all boxes and cables back. Please check with us before returning.

What is the returns process period?
Once we receive goods back they are externally and internally examined to match serial numbers with what was sent to you and check if the issue is manufacturer fault, customer fault or no fault at all. The return process normally takes 1-2 weeks.

If I have a faulty item will DIG Options send me a replacement then I can return the faulty item?
Unfortunately we need the unit back to inspect for damage and fault first. Often customer's will purchase a new item which we send out. Then when we receive the faulty one back as long as no fault was caused by the customer the amount on the recent purchase will be refunded by the same payment method.

As per Australian Law see also:
http://www.consumer.vic.gov.au/shopping/refunds-and-returns/refunds-repairs-and-replacements
Under the Australian Consumer Law, you have the right to return a product and get a refund or exchange if the product does not meet certain consumer guarantees.

You do not have a right to return a product if you:

changed your mind and no longer want the product
ordered the wrong product
found the product cheaper elsewhere
found a better product elsewhere
were aware of the relevant fault before buying the product (such as if the fault was written on the product's tag, or for online purchases, indicated in any photos or descriptions of the item online)
damaged the product by misusing it – (such as if you dropped your mobile phone in water)
used the product for a long time and the problem is as a result of usual wear and tear.

More details on returns
How do I return an item?
We want you to love your DIG Options product. We are happy to exchange or refund any part of your online order that you are not satisfied with (within 30 days, subject to terms and conditions). DIG Options guarantees that all items sold are brand new (unless otherwise specified) and quality tested before shipment.

Our Warranty Policy
DIG Options products are covered by a minimum 1 year warranty from the original purchase date. All items should be 'bench tested' before installation. Although all items are quality inspected before shipping some items may be mishandled during shipping and cause failure - we pack well to minimise this risk. DIG Options will under no circumstance cover costs associated with any installer for installation/labour costs. DIG Options cover the product warranty/postage costs (to and from the purchaser) only.

Return Authorisation FormFollowing any repairs or replacement you will be covered by a minimum 1 month warranty or the remainder of your new product warranty, whichever is greater. If you do find a product purchased from DIG Options becomes faulty within 12-months of your purchase, simply send the faulty part back for repair or replacement (at our discretion) along with a completed Return Authorisation Form as supplied by DIG Options. Non-manufacture faults (neglect, improper installation, misuse or incorrect service) and consumables are not covered by this warranty. If a non-manufacturing fault is found during DIG Options inspection, DIG Options will request from the purchaser the repair/inspection cost plus two way postage before the product is returned. Note. The limited DIG Options warranty is not transferable and all warranties should be handled through the original purchaser. DIG Options reserves the right to refuse warranty in such cases.

Our Returns Policy
If you are not completely happy with your purchase you can return it to us, provided the following conditions are met: You must return your order within 30 days of the dispatch date. The item/s must be unused/not installed. All accessories must be returned. If the item/s have been used a restocking fee may apply following a detailed inspection of the product to ensure: The item is from DIG Options by checking the software serial numbers with our database. Internal/external damage has not been caused due to improper installation, misuse or incorrect service.

Making a Return
To return merchandise to our online store simply complete the Return Authorisation Form available by first emailing support@digoptions.com.au with a detailed explanation of the problem and photos/videos if you think this will speed up ur understanding of the problem.The completed form will need to be enclosed with your order, securely packed and posted back to the address on the Return Form provided by DIG Options. Please ensure adequate postage is affixed, as Cash on Delivery returns will not be accepted. We also recommend you send your return back via a trackable method of postage, as DIG Options will not be responsible for lost or missing parcels, and all goods are your responsibility until they reach our warehouse. IMPORTANT. Returns without a Return Authorisation form included will be returned to at the customer's expense.

Return Credits
We will credit your original method of payment, excluding postage charges unless otherwise agreed to. The refund will be processed once your goods are received into our warehouse and checked. Goods must be 100% complete and in the same condition you received them in. Please note that it may take up to 4 working days for the refunds to show in your account.

Faulty Items
DIG Options does its best to ensure that all customers receive top quality and faultless products. We maintain relationships with high-quality and audited suppliers and always specify that standard supplied parts (including LCD monitor, PCB boards, GPS boards, processors etc) are replaced with high end and durable parts however, in the situation where you believe that a product is faulty, or different from the description provided on the website, please contact DIG Options Support Centre, and we will resolve the issue as quickly as possible. If you feel that your return falls outside of our policy, then please contact the DIG Options Customer Support Centre via support@digoptions.com.au or telephone on AU - 03 8609 9267 Important. If you feel that photos or videos of the problem will help DIG Options in the first instance please ensure these are included in your first communication to support@digoptions.com.au.

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